SHIPPING
| Direct from our US Warehouse | Direct from our UK Warehouse | Direct from our UK Warehouse |
| United States | United Kingdom | Europe |
| By UPS | By Royal Mail Special Delivery | By Royal Mail Signed For |
| Under $50 – $4.08 | Under £50 – £4.25 | Under €50 – €6.25 |
| Under $200 – $8.06 | Under £200 – £5.25 | Under €200 – €7.25 |
| Over $200 – Free | Over £200 – Free | Over €200 – Free |
Baltic States and Russian orders depend on best method at time. For these orders please email us first with your requirements and location.
Return Items
- We will happily refund or exchange any item purchased on X-Factors
- We make no charge for returns
- Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached
- We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds
- If the original payment was via PayPal we will credit the PayPal account that the order was placed with.
What do I do if an item doesn’t fit or I don’t like the colour or print?
For UK customers please return it to us within 8 days. For international customers please return it to us within 15 days. Once we receive the goods we will refund you, by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds
What do I do if an item fails once it’s been used?
All goods supplied by X-Factors are from official sources and are covered by the normal manufacturers warranty. If an item has failed prematurely please contact X-Factors directly. Certain products need to be returned to our suppliers, for inspection before a credit can be issued. We guarantee resolution in 10 working days.
Who pays the postage on returned Items?
If you return something due to it not fitting or being suitable, you will need to pay the postage costs to return it to us.
If you return something due to it being faulty we will refund up £5 carriage. If your return exceeds this amount please contact info@x-factors.co.uk and we can arrange collection for you. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from.
We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
How quickly will X-Factors process the return?
We aim to process all returns on the day they arrive with us. Sometimes we don’t manage to do them all but your return will be dealt with in two working days.
What happens if X-Factors are out of stock of the replacement item?
If we are out of stock we will add your item onto our weekly back order list imported from the USA every friday. Therefore, you should only have a maximum of 10 working days wait.